[Interview] Transition to Tizen: How a Talented Team of Developers Laid the Foundation for AI TV
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By Parth
Hello Samsung / Tizen Technical Support Team,
We are observing a playback issue on Samsung Tizen TVs when streaming DRM-protected content that uses a multi-key DRM configuration. We would like to report the issue and request assistance in investigating the behavior on Samsung devices.
DRM Provider: Castlabs
DRM Type: Widevine
Streaming Format: MPEG-DASH (MPD)
Player Environment: Samsung Tizen Application using the Samsung AVPlay / native playback stack.
Content DRM Configuration:
Our content is packaged with a multi-key DRM setup, where different resolution groups use different encryption keys:
Key 1: 360p, 480p, 720p
Key 2: 1080p, 4K
Observed Issue:
Playback starts normally and the video plays correctly at the initial resolution. However, when the adaptive bitrate algorithm triggers a resolution change that requires switching DRM keys, playback fails.
Specifically, the issue occurs in the following scenarios:
When switching from 720p → 1080p or higher
When switching from 1080p → 720p or lower In both cases, the switch requires a DRM key change, and the playback fails shortly after the transition.
Additional Observations:
If we modify the MPD to limit playback to only one key group (for example, only up to 720p or only 1080p and above), playback works correctly without any interruption.
The issue appears only when the player needs to switch between representations encrypted with different keys.
Playback works correctly on other platforms using the same MPD and DRM configuration.
The issue appears specific to Samsung Tizen playback behavior during multi-key DRM key transitions. Device Details (Example Device Where Issue Was Observed):
Model Code: UA32T4380AKXXL Software Version: T-KTS2UABC-2700.6 Platform: Samsung Tizen TV Error Behavior:
Video plays normally for some time and then fails after a resolution change requiring key switch. In some cases playback stops after ~20–30 seconds when adaptive bitrate switching occurs. Request:
Could you please confirm:
Whether multi-key DRM streams with adaptive bitrate switching across keys are fully supported on Samsung Tizen TVs.
If there are specific packaging or DRM license configuration requirements for multi-key playback.
Whether there are known limitations in AVPlay or Tizen DRM handling related to key switching during DASH adaptive playback. We would appreciate any guidance or debugging steps that could help identify the root cause of this issue.
Device Details:
Test Labs Device: Korea (Suwon-TV), NEO QLED 4K, QN55QN80F(2025), Tizen 9.0, QN55QN80FAFXZA
Actual TV: UA32T4380AKXXL (Model Number)
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By Samsung Newsroom
Samsung TV Plus, Samsung Electronics’ free ad-supported streaming (FAST) service, has surpassed 100 million monthly active users (MAU) worldwide. After reaching 88 million in October 2024, the figure has increased by 12 million in about a year and two months, highlighting how Samsung’s longstanding hardware dominance in the global TV market — maintained for the past 19 years — has evolved into a robust media platform ecosystem.
As the global media market shifts increasingly toward paid subscriptions, Samsung TV Plus provides a unique viewing experience that allows users to access content instantly, without requiring additional sign-ups or payment. Surpassing the milestone of 100 million users underscores the success of this model as an appealing alternative for viewers.
Samsung Newsroom takes a look at the transformative journey of Samsung TV Plus as it evolves into a global media platform amidst the changing landscape of television viewing.
Lost in a Flood of OTTs: Authentic TV Experience Regains Attention
With paid OTT services becoming the norm in today’s media market, the explosion of content has led to viewer fatigue. As subscription fees continue to rise and platforms have become more fragmented, many find themselves overwhelmed by the sheer number of choices, making it increasingly difficult to locate the content they actually want to watch.
In this context, FAST services are gaining recognition as a new viewing method. By merging the straightforwardness of traditional television — where viewers can jump right into content as soon as they turn on their TVs — with the vast selection offered by OTT platforms that allow viewers to choose content tailored to their preferences, FAST services are appealing to viewers worldwide looking for a simpler, hassle-free viewing experience.
The Beginning of Samsung TV Plus: A Viewing Method Faithful to the Basics
Samsung TV Plus has evolved into a prominent FAST service, but it isn’t new. Launched in 2015 — before the concept of FAST even existed — the platform has been delivering free channel services that come pre-installed on Samsung smart TVs. The core feature allows users to enjoy live content simply by turning on their TVs, without the need for separate subscriptions, payments or extra equipment.
In its early days, Samsung TV Plus was often viewed more like the pre-installed free TV channels available in some regions, rather than as a standalone media platform. Recently, however, with American broadcasters flooding into the FAST market, the idea of ad-supported free services has become well-established. Recognizing this shift in the media landscape, Samsung has begun to cultivate Samsung TV Plus as a distinct, independent media platform.
Today, Samsung TV Plus is broadening its content offerings beyond traditional entertainment and dramas, as well as incorporating content enhancement utilizing AI technology. One innovative feature is the “All-in-One AI Integrated Channel,” which revives popular dramas from the 2000s. These classics have been remastered in high definition using AI-driven picture and sound quality enhancements, providing viewers with a fresh take on beloved content while utilizing the existing video assets. Additionally, the platform has bolstered its travel and fitness-focused lifestyle web entertainment content by adding popular creators’ channels like “Pani Bottle” and “Hip Euddeum.”
In efforts to expand its K-content offerings, Samsung TV Plus has partnered with leading Korean media companies to enhance its premium K-content lineup, making it one of the largest K-content providers in the United States. By streaming various live concerts, the platform draws in fans who want to engage with Korean entertainment and culture.
Beyond Hardware: Establishing a Global Media Platform
Currently, Samsung TV Plus boasts around 4,300 channels and 66,000 videos on demand (VOD) across 30 countries — all for free. By partnering with local broadcasters and content creators, the service continues to develop content that meets regional viewing demands, shaping a global FAST ecosystem. Moving beyond being merely a hardware manufacturer, the company is establishing itself as a major media platform.
In Korea, major channels and content typically consumed via terrestrial broadcasts and existing IPTV services can now also be accessed on Samsung TV Plus. Offering live channels and vast content libraries without additional subscriptions or fees, this platform has become a practical alternative for those wishing to reduce their reliance on paid broadcasting services. Users can enjoy an intuitive experience without the hassle of extra equipment or complicated setups and the burden of discovering new content is significantly eased.
Achieving Major Broadcaster-Level Viewership: Solidifying Leadership in the Global FAST Competition
Samsung TV Plus has achieved impressive 100 million monthly viewership numbers, placing it on par with the three major global broadcasting networks. This notable milestone signifies that the service has evolved from being just an additional feature on Samsung TVs into a robust platform that competes alongside leading global media companies.
Samsung is committed to expanding its presence within the global media ecosystem through Samsung TV Plus. The strategy focuses on continuously enhancing the platform’s value by setting standards for enjoyable TV viewing experiences for users — driven by three key factors: instant viewing capabilities without the need for a separate set-top box, AI-based content curation and constantly updated competitive offerings.
“Samsung TV Plus has transformed into a global media platform that seamlessly integrates into the daily lives of viewers worldwide,” said Choi Joon-hun, Head of the TV Plus Group from Visual Display Business at Samsung Electronics. “Moving forward, we will continue to strengthen our distinct competitive edge in the FAST market by diversifying channels and securing premium content.”
Built on its strong hardware leadership, Samsung Electronics is positioning itself as a key player in the global media ecosystem. Samsung TV Plus is ushering in a new, user-centric lifestyle of content consumption, reshaping the way viewers interact with media.
View the full article
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By Daniel
I’m still dealing with persistent UI lag and bugs on my Samsung S95B, and I’m surprised this issue continues even this year with brand new firmware 1661 and resets.
Symptoms:
Menu interface is slow and laggy, especially in Settings and Home screen.
Scrolling causes stutters or jumps/skips lines in some menus.
Delays when switching inputs, opening apps, or using Smart Hub.
UI gradually becomes less responsive the longer the TV stays on.
What I’ve tried (none of these solved it):
Updated to firmware
Multiple cold boots (hold power button until restart)
Smart Hub reset
Disabled TV Plus, Autorun content, ad services, autoplay previews, etc.
Clean install with only core apps
Factory reset → works for a few days then problem returns
Disconect internet
Only “solution” that works (but temporarily):
Using “Device Care > Memory Cleanup”
It improves UI performance significantly...
BUT only for couple hours
After that, lag and line skipping come back just like before.
So far, this is the only reliable way to temporarily fix the sluggish interface.
Likely cause (based on community feedback):
Tizen OS memory mismanagement (leaks, poor RAM recycling, app bloat)
Possibly related to ad-driven Smart Hub tiles or unoptimized background services
UI lag happens even with no streaming apps open and minimal setup
What I’m asking the community:
Has anyone found a real permanent fix????
Any way to disable Smart Hub completely or force a minimal launcher?
Anyone rollback to a more stable firmware (e.g. 1304, 1430) and fixed this?
Did anyone get Samsung to acknowledge or repair it under warranty?
It’s frustrating to have a flagship OLED 2500$ USD with incredible picture quality, but an TIZEN OS that feels like it’s choking on basic tasks. Hoping for any solutions beyond daily memory cleaning.
On my opinion this is a bad memory using that cause this. Memory because saturated over time.
In all case, Tizen team should redo their homework ASAP.
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By Samsung Newsroom
Samsung Electronics today announced a significant expansion of the Samsung Tizen OS Licensing Program, reinforcing its position as a leading provider of smart TV operating systems.
Tizen OS Continues To Grow As Reliable Smart TV Platform
Following the launch of Samsung Tizen OS 8.0, the licensing program now includes prominent original design manufacturers (ODMs). This marks an important milestone in the evolution of the Tizen ecosystem and demonstrates strong global demand for Samsung’s acclaimed smart TV platform. In its licensing program, Samsung continues to build strategic partnerships with companies that prioritize high-quality products and reliable support throughout the entire value chain.
Additionally, Samsung Tizen OS will be embedded in new TVs from well-known brands in key markets, enhancing its presence across Europe, North and Latin America, and Australia. Notable new additions include EKO and QBELL (Ayonz) in Australia and Europe, RCA (Kayve Groupo) in Mexico, RCA (Treasure Creek) in the United States and Canada, and Axdia in Germany. Many more brands are expected to join in the second half of 2025 as Samsung continues to expand its strategic partnerships into new markets.
“We are proud to expand our RCA TV portfolio across Mexico and Latin America through our partnership with Samsung’s Tizen OS,” said Jonathan Vera, Head of Marketing & Communications, Grupo Kayve. “The Tizen team provides comprehensive technical and marketing support, enabling an agile go-to-market process.”
“Partnering with Samsung on Tizen OS allows us to deliver high-quality and competitive smart TV solutions to our global brand customers,” said Gerard Louis, Chief Operating Officer (COO) at Axdia,
Premium Content and Connectivity at Core of Tizen OS-Powered Smart TVs
Samsung is also dedicated to continuous platform innovation, introducing smart features such as advanced content discovery, integration with Samsung TV Plus for FAST channel services, cloud gaming capabilities via Samsung Gaming Hub, and seamless multi-device connectivity through SmartThings. These enhancements ensure that licensees benefit not only from proven technology but also from a forward-looking platform that adapts to evolving consumer expectations.
To further differentiate Tizen-powered TVs at retail, Samsung offers tailored marketing kits and digital content toolkits for each region, enabling partners to highlight key attributes such as premium content access, fast performance, and smart connectivity—all backed by Samsung’s robust global brand credibility.
As the Tizen OS Licensing Program evolves to meet the needs of global partners, Samsung is broadening regional coverage, introducing more affordable hardware solutions, and enhancing app availability worldwide. Moreover, partners can gain access to Samsung’s specialized R&D support to confidently bring Tizen-powered smart TVs to market.
“Tizen OS is recognized for its performance, reliability, and innovation,” said Jooyoung Kim, Vice President at Samsung Electronics. “This year, we are focused on expanding our licensing program and creating diverse collaboration strategies for our key partners. We are serious about growing our global partner network and enhancing the ecosystem. By offering expanded regional support, an enriched app ecosystem, and tailored marketing resources, we aim to deliver even greater value to consumers worldwide.”
With Tizen OS extending beyond Samsung’s own TV offerings, the company remains steadfast in its commitment to delivering an open, robust, and premium smart TV experience for consumers around the world.
View the full article
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By adem377
Hello everyone, I hope you're doing well. I have Tizen TV 4 and 6 devices, and I would like to know how I can capture a screenshot within the Tizen system on these devices.
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