cperez989 Posted October 17, 2021 Report Share Posted October 17, 2021 Hello Everyone, A couple weeks ago me and my wife were enjoying using our TV to watch Disney+ and HBOMAX and occasionally youtube. Now the apps dissapeared from my main smart hub leaving me with just netflix, prime and hulu; the support people took me through a very detail process to get the TV ready but we never solved the issue. We reset the smart hub, update the smart hub (1299), reset the TV, connected it direct to modem, unplugged anything on it: basically you name it we tried it. The biggest problem is that the main "APPS store" doesn't even work therefore i cant intall the apps i want again. I'm basically asking for help in getting these app ( disney+,hobmax, and youtube ) back on our tv or any help getting the APPS to work again Quote Link to comment Share on other sites More sharing options...
Alex Posted October 18, 2021 Report Share Posted October 18, 2021 That looks to be a 2017 model. What firmware is it running, is it up to date? Have you tried rebooting your router/modem to cycle the IP? Sounds like an internet connectivity issue. Quote Link to comment Share on other sites More sharing options...
cperez989 Posted October 18, 2021 Author Report Share Posted October 18, 2021 I will try this tonight when I get home, and in regards to the firmware it was updated with someone on the phone directly from Samsung to version 1299. Thank you and I will update this upon me trying Quote Link to comment Share on other sites More sharing options...
cperez989 Posted October 19, 2021 Author Report Share Posted October 19, 2021 I have tried this to no avail it still a black screen and nothing happens... thanks for the information, I just got in contact with someone samsung put me in contact with and just to come see the TV is $120.. I get it is out of warranty but still I am just upset because all of this was working fine until a little while ago Alex 1 Quote Link to comment Share on other sites More sharing options...
Alex Posted October 21, 2021 Report Share Posted October 21, 2021 What do you mean the TV is $120, to repair it? Quote Link to comment Share on other sites More sharing options...
cperez989 Posted October 21, 2021 Author Report Share Posted October 21, 2021 Not even to repair it, just to come see it and dona diagnostics Alex 1 Quote Link to comment Share on other sites More sharing options...
Alex Posted October 21, 2021 Report Share Posted October 21, 2021 4 minutes ago, cperez989 said: Not even to repair it, just to come see it and dona diagnostics That's Samsung Authorized Repair? They may end up performing a reinstall or re-flash. Hopefully its not a hardware issue. Its odd that it was working fine. One other thing I would try just to try a different network and rule it out...either take it to a friend/relatives and hook up to their wifi or hotspot a device like a phone and use the internet off the mobile device/different network to rule out any network internet blockage issues on your end. Quote Link to comment Share on other sites More sharing options...
cperez989 Posted October 21, 2021 Author Report Share Posted October 21, 2021 Yeah that was the deal since is so out of warranty, I actually used my Hotspot on my phone and the neighbor hit his wps button for me to try and we are still blanks Quote Link to comment Share on other sites More sharing options...
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