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One connect issues


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I have a un75mu8000fxza television and it now continually has the one connect patch cord image on the screen.  I have plugged and unplugged the one connect cable multiple times to only have the screen return to the cable image.  No matter what i push on the remote I am unable to change anything, is the one connect box being disconnected completely disable this television?  We primarily use the streaming services, is there a setting in the technicians settings that would allow me to bypass the one connect box for now.  I have a cable replacement on order, but could the problem also be with either the television or the one connect box? 

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